Program managers serve as the biggest internal advocate for a customer’s success within a contract manufacturing organization.
When it comes to contract manufacturing, establishing a strong chain of communication between the CMO and the customer is critical for minimizing and mitigating a myriad of manufacturing risks. From the program management team to the corporate executives, the contract manufacturer must be proactive in their efforts to ensure that inevitable manufacturing concerns can be remedied with the customer as soon as possible.
The most important attribute of a program manager? They serve as a dedicated, single point of contact for customers who outsource manufacturing to a contract manufacturing company, establishing lines of communication both internally and externally. From the very moment an RFQ is submitted, a program manager is assigned and charged with organizing and managing each aspect of the project so that goals and deadlines for deliverables can be met.
The result? Customers know exactly who to call when they have a question or concern and can trust that these communications will be relayed to the relevant contract manufacturing departments, teams, and stakeholders. Throughout these engagements, program managers are able to build deep relationships with customers. This provides customers with a more positive experience with their contract manufacturer and lays the groundwork for success.
Program managers are responsible for overseeing all the manufacturing and assembly operations involved to build complex machinery and equipment. Consequently, they are also responsible for supervising changes or alterations that are made to manufacturing documentation packages throughout the duration of the program. This oversight allows program managers to keep informed on the latest changes that are made internally by the contract manufacturer, and in turn, communicate these updates with customers to keep everyone on the same page.
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